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Ebook Vietnam tourism occupational standards – Front office operations: Part 1
VTOS for front office operations cover all front office jobs from front office clerk to Front office manager. The VTOS front office standards have also taken account of local hotel operations. The front office is the public face of the hotel and provides services to guests including greeting, welcoming, checking in and looking after their needs during their stay.
76 p vaa 03/01/2017 535 3
Từ khóa: Tiêu chuẩn nghề Du lịch Việt Nam, Vietnam Tourism Occupational Standards, Front office operations, Bộ phận lễ tân, Check in services, Guest services, Registration services
Ebook Vietnam tourism occupational standards – Front office operations: Part 2
VTOS for front office operations is structured in units of competence using a modular format so that it is flexible and easily adapted for different jobs, personnel and qualifications. It can be used as the basis for curriculum in colleges. VTOS for front office operations consists of a range of units of competence that specify particular skills, knowledge and behaviours/attitudes necessary to fulfil the job requirements satisfactorily. Each...
88 p vaa 03/01/2017 490 2
Từ khóa: Tiêu chuẩn nghề Du lịch Việt Nam, Vietnam Tourism Occupational Standards, Front office operations, Bộ phận lễ tân, Manage quality service, Prepare budgets
Ebook Vietnam tourism occupational standards – Food and beverage service: Part 1
The Vietnam tourism occupational standards (VTOS) for Food and beverage service cover all F&B jobs at five levels from waiter (Level 1) to Restaurant Manager (Level 4) and F&B Director (Level 5). The VTOS F&B Service standards have also taken account of local hotel operations.
88 p vaa 03/01/2017 504 2
Từ khóa: Tiêu chuẩn nghề Du lịch Việt Nam, Vietnam Tourism Occupational Standards, Food service, Beverage service, Take reservations, Serve food at table, Room service
Ebook Vietnam tourism occupational standards – Food and beverage service: Part 2
Vietnam tourism occupational standards – Food and beverage service consists of a range of units of competence that specify particular skills, knowledge and behaviours/attitudes necessary to fulfil the job requirements satisfactorily. Each job will consist of a blend of functional, core and generic units.
104 p vaa 03/01/2017 444 2
Từ khóa: Tiêu chuẩn nghề Du lịch Việt Nam, Vietnam Tourism Occupational Standards, Food service, Beverage service, Security equipment, Manage food, Beverage operations
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