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Ebook Airline industry strategies, operations and safety: Phần 2
The content of ebook part 2 includes: evidence-based process considerations of hypoxia during flight for flight nurses: the aerohemodynamics theory revisited, corporate social responsibility reporting of Asian airlines, service quality and internal differences among members of the airline alliances, days on and days off scheduling of pilots under a variable workload, pricing and travelers‘ decision to use frequent flyer miles: evidence from...
155 p vaa 24/08/2019 353 4
Từ khóa: Airline industry strategies, Airline operations and safety, Hypoxia during flight, Airline service quality, Pilots under a variable workload
Customer satisfaction and quality of Vietnam Airlines domestic services
The paper examines relation between quality of Vietnam Airlines domestic services and customer satisfaction by gathering opinions from 402 passengers employing Skytrax scale with some modification along with Cronbach’s alpha, EFA and multiple regression analysis.
12 p vaa 28/06/2019 369 1
Từ khóa: Vietnam Airlines, Domestic services, Service quality, Customer satisfaction, Multiple regression analysis
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