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The moderator effects of switching costs and customer expertise in the satisfaction- repurchase intention relationship for mobile telecommunication services

The moderator effects of switching costs and customer expertise in the satisfaction- repurchase intention relationship for mobile telecommunication services. This study discusses and tests the moderator role of monetary, time, effort, social ties and relational switching costs and their interactions with customer expertise in the satisfaction- repurchase intention relationship for mobile communication services.

Từ khóa: The moderator effects, Switching costs , Customer expertise in the satisfaction- repurchase, Intention relationship, Mobile telecommunication services