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Ebook Vietnam tourism occupational standards – Front office operations: Part 1

VTOS for front office operations cover all front office jobs from front office clerk to Front office manager. The VTOS front office standards have also taken account of local hotel operations. The front office is the public face of the hotel and provides services to guests including greeting, welcoming, checking in and looking after their needs during their stay.

Từ khóa: Tiêu chuẩn nghề Du lịch Việt Nam, Vietnam Tourism Occupational Standards, Front office operations, Bộ phận lễ tân, Check in services, Guest services, Registration services

76 p tailieu_vaa 03/01/2017 537 3

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