• Customer satisfaction and quality of Vietnam Airlines domestic services

    Customer satisfaction and quality of Vietnam Airlines domestic services

    The paper examines relation between quality of Vietnam Airlines domestic services and customer satisfaction by gathering opinions from 402 passengers employing Skytrax scale with some modification along with Cronbach’s alpha, EFA and multiple regression analysis.

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  • Ebook Get ready for IELTS reading

    Ebook Get ready for IELTS  reading

    Ebook Get ready for IELTS reading: Twelve units of carefully graded material for lower level students, all supported with clear examples. Key IELTS grammar and vocabulary for the IELTS Reading test provided in each unit. Regular exam tips and information in each unit.

     136 p vaa 26/09/2018 169 1

  • Ebook Level 2 diploma in air cabin crew (New Entrant) (4849): Part 2

    Ebook Level 2 diploma in air cabin crew (New Entrant) (4849): Part 2

    Ebook Level 2 diploma in air cabin crew (New Entrant) (4849): Part 2 present airline health, safety and security; airline emergency procedures; crew room duties; role of air cabin crew (on board); preparation for employment as air cabin crew

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  • Ebook Working the skies: The fast-paced, Disorienting world of the flight attendant - Drew Whitelegg (Phần 2)

    Ebook Working the skies: The fast-paced, Disorienting world of the flight attendant - Drew Whitelegg (Phần 2)

    Part 2 ebook is the first to show the intimate, illuminating, funny, and sometimes dangerous behind-the-scenes stories of daily life for the flight attendant. Going behind the curtain, Whitelegg ventures into first-class, coach, the cabin, and life on call for these men and women who spend week in and week out in foreign cities, sleeping in hotel rooms miles from home. Working the Skies also elucidates the contemporary work and labor issues...

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  • Ebook Airline recognition guide: Phần 2

    Ebook Airline recognition guide: Phần 2

    Continued from part 1, part 2 includes lists of identities of airlines around the world like: Fly air (fly airlines) (F2/FLM), Free bird airline (FHY), Futura international airways (FH/FUA)... with name, initials and contact information. To grasp the details of the content invite you to consult the ebook.

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  • Ebook Working the skies: The fast-paced, Disorienting world of the flight attendant - Drew Whitelegg (Phần 1)

    Ebook Working the skies: The fast-paced, Disorienting world of the flight attendant - Drew Whitelegg (Phần 1)

    Ebook based on interviews with over sixty flight attendants, both female and male labor leaders, and and drawing upon his observations while flying across the country and overseas, Drew Whitelegg reveals a much more complicated profession, one that in many ways is the quintessential job of the modern age where life moves at record speeds and all that is solid seems up in the air.

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  • Ebook Get ready for IELTS speaking

    Ebook Get ready for IELTS speaking

    Ebook Get ready for IELTS speaking: Four review units to check and consolidate understanding of key language and skills for the IELTS Speaking test. Complete IELTS Speaking practice test, answer keys. Vocabulary glossary for each unit provided at the back of the book.

     136 p vaa 26/09/2018 170 1

  • Ebook Get ready for IELTS listening

    Ebook Get ready for IELTS listening

    Ebook Get ready for IELTS listening: Regular exam tips and information in each unit. Four review units to check and consolidate understanding of key language and skills for the IELTS Listening test. Complete IELTS Listening practice test, answer keys. Vocabulary glossary for each unit provided at the back of the book.

     136 p vaa 26/09/2018 159 1

  • Ebook Airline recognition guide: Phần 1

    Ebook Airline recognition guide: Phần 1

    Part 1 ebook present the content: our list A - Z ò airline, foreword from dull to dazzling, international civil aircraft markings, explanation of airline presentations, late additions, airlines. To grasp the details of the content invite you to consult the ebook.

     95 p vaa 24/08/2019 137 1

  • Ebook Aviation logistics - The dynamic partnership of air freight and supply chain: Part 2

    Ebook Aviation logistics - The dynamic partnership of air freight and supply chain: Part 2

    Ebook Aviation logistics - The dynamic partnership of air freight and supply chain: Part 2 present content express and mail, special air cargoes, cargo security and risk, environment, innovation and trends in air logistics, views on the future, the law – organizations and regulations governing international aviation.

     92 p vaa 24/08/2020 33 1

  • Giáo trình Face2Face starter workbook: Phần 2

    Giáo trình Face2Face starter workbook: Phần 2

    Face2Face là giáo trình tiếng Anh có nhiều cấp độ thích hợp cho từng đối tượng học khác nhau. Face2Face Starter Workbook là cuốn giáo trình bài tập giao tiếp tiếng Anh cho người mới bắt đầu, không chỉ giao tiếp, giáo trình này còn rèn luyện tích hợp các kỹ năng cho người học. Nối tiếp phần 1, trong phần 2 này, giáo trình giới thiệu cho người học một...

     38 p vaa 26/09/2018 213 1

  • Giáo trình Face2Face upper intermediate workbook: Phần 2

    Giáo trình Face2Face upper intermediate workbook: Phần 2

    Face2Face là giáo trình tiếng Anh có nhiều cấp độ khác nhau thích hợp cho từng đối tượng học khác nhau. Face2Face Upper Intermediate Workbook là cuốn giáo trình bài tập tiếng Anh giao tiếp cho người ở trình độ cao trung, không chỉ giao tiếp, giáo trình này còn rèn luyện tích hợp các kỹ năng cho người học như nghe, nói, đọc, viết. Nối tiếp phần 1, trong phần...

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